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Service recovery vs. obfuscation in hospice

Hospice Social Work

AUGUST 26, 2018

By doing excellent work (which I hope this website helps you to do), and by working for a good hospice (and they do exist!), Responding to complaints with honesty, humility, a commitment to improve and follow through makes service recovery possible in many cases and even easy in some. Let’s talk about patient/family complaints.

Hospice 52
Hospice Recovery Administration Hospitals 52
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Post-Acute Care Training Promotes Employees as an Asset

Relias

AUGUST 8, 2023

Except for long-term care hospitals, these facilities are often more home-like than acute ones, aiding patient recovery and comfort. Patient recovery can improve if a person feels they’re receiving adequate care even after leaving the hospital — which some people in the industry refer to as “service after the sale.”

Administration 52
Administration Hospitals Rehabilitation Recovery 52
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