How to Keep Patients Satisfied — and Raise Your Patient Satisfaction Scores
Relias
JANUARY 30, 2024
As they consider new ideas to raise patient satisfaction, healthcare leaders must have an understanding of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scoring system that evaluates these efforts. The data is then tabulated to create the HCAHPS score. The financial impact of HCAHPS scores can be significant.
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